In the pursuit of improving service delivery to clients, we have enabled clients to send the below messages to the number<\/p>\n\n\n\n
Each<\/strong> SMS<\/strong> will cost the customer 2(TWO) Kenya Shillings.<\/strong><\/p>\n\n\n\n The client should ONLY<\/em> use phone numbers registered under the specific client<\/em> in the system in order to get a correct<\/strong> response.<\/p>\n\n\n\n The SMS word should have a space between the words. Capital or small letters do not affect response.<\/p>\n\n\n\n The SMS SHOULD NEVER INCLUDE CHARACTERS SUCH AS COMMAS (,), FULLSTOPS, APOSTROPHE(‘),QUOTES<\/strong><\/p>\n\n\n\n \u00a0\u00a0\u00a0\u00a0Example: “loan 10000”<\/em><\/strong> <\/mark>OR “LIMIT” <\/mark><\/em><\/strong>AS THE SENT MESSAGES SHOULD BE OKAY<\/p>\n\n\n\n EITHER SHOULD BE ACCEPTABLE <\/p>\n\n\n\n The short codes are as follows:<\/p>\n\n\n\n Keyword used to request customers:<\/p>\n\n\n\n ALSO THE CLIENT CAN REQUEST A SMS STATEMENT BY SENDING THE FOLLOWING SMS: statement<\/em><\/strong><\/p>\n\n\n\n The response will include the client\u2019s<\/em> credit limit \u2013 the allowed maximum limit that a loan request can be booked.<\/strong><\/p>\n\n\n\n The above code will respond with the status<\/strong> of a pending loan request.<\/em><\/p>\n\n\n\n The below are the receivable status messages.<\/em><\/p>\n\n\n\n Which means that one of the company requirements for the loan request have not<\/strong> been met.<\/p>\n\n\n\n This means request mean all outstanding conditions have been met BUT<\/strong> the loan request has NOT<\/strong> been approved by the relevant parties.<\/p>\n\n\n\n This means loan request has been approved and is pending actual disbursement to client phone or bank account.<\/p>\n\n\n\n The above code will be used by clients to make a loan request through SMS.<\/em><\/p>\n\n\n\n \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 e.g. \u00a0Loan 20000<\/strong> should be used to request a 20,000 KES<\/strong> loan.<\/p>\n\n\n\n If a client sends the above code for loan, the following are the expected responses:<\/p>\n\n\n\n \u201cThank you for your application. Your request has been received. Inuka Staff will get back to you within 24-48 hours.\u201d<\/p>\n\n\n\n \u201cDear XXX, your loan is pending disbursal. Please standby for processing to occur. Helpline 0703395300\u201d<\/p>\n\n\n\n \u201cDear XXX, you have a pending loan request. Please standby as we process it. Helpline 0703395300\u201d<\/p>\n\n\n\n \u201cDear XXX, your loan request is pending approval. Please standby as we process it. Helpline 0703395300\u201d<\/p>\n\n\n\n \u201cDear XXX, You have an active loan, Current Loan balance is KES XXX. Helpline 0703395300\u201d<\/p>\n\n\n\n \u201cDear XXX, your loan request has pending requirements, Inuka branch staff will contact you for further information. Helpline 0703395300\u201d<\/p>\n\n\n\n \u201cWe cannot match your number with any client details, please retry with your Inuka registered mobile number. Kindly Call 0703395300 for any assistance.\u201d<\/p>\n\n\n\n \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 e.g. \u00a0emg 20000<\/strong> should be used to request an Emergency loan of 20,000 KES<\/strong> . The above code will be used by clients with score above 60<\/strong> to make a loan request through SMS.<\/em><\/p>\n\n\n\n <\/p>\n\n\n\n \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 e.g. \u00a0sf 20000<\/strong> should be used to request an School Fees Loan of 20,000 KES<\/strong> . The above code will be used by clients to make a school fees loan request through SMS.<\/em><\/p>\n\n\n\n \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 e.g. \u00a0landlord 20000<\/strong> should be used to request an Landlord Loan of 20,000 KES<\/strong> .<\/p>\n\n\n\n \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 e.g. \u00a0watertank 20000<\/strong> should be used to request an Water Tank Loan of 20,000 KES<\/strong> .<\/p>\n\n\n\n Accept a Loan Request: <\/strong><\/p>\n\n\n\n A client is required to reply to the Loan Request SMS by the message: accept<\/strong><\/p>\n\n\n\n Rejected Loan Request: <\/strong><\/p>\n\n\n\n \u201cDear XXX, your loan request has been rejected. Please contact your nearest branch for more information. Helpline 0703395300\u201d<\/p>\n\n\nPrivate File - Access Forbidden\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":"1.\u00a0\u00a0\u00a0\u00a0 Balance<\/h2>\n\n\n\n
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2.\u00a0\u00a0 Limit \u00a0<\/h2>\n\n\n\n
3.\u00a0\u00a0 Status<\/h2>\n\n\n\n
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4.\u00a0\u00a0\u00a0 Loan amount<\/h2>\n\n\n\n
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5.\u00a0\u00a0\u00a0 Emergency Loan Product<\/h2>\n\n\n\n
Other acceptable variations are em 20000<\/strong> OR emergency 20000<\/strong> <\/p>\n\n\n\n6.\u00a0\u00a0\u00a0 School Fees Loan<\/h2>\n\n\n\n
Other acceptable variations are fees 20000<\/strong> OR school 20000<\/strong> <\/p>\n\n\n\n7.\u00a0\u00a0\u00a0 LandLord Loan<\/h2>\n\n\n\n
8.\u00a0\u00a0\u00a0 Water Tank Loan<\/h2>\n\n\n\n